Remote device and desktop support
Computerservice can provide on-demand or unattended device remote support services.
Please contact our office to schedule a remote session and then follow your techicians instructions.
Note: Please be sure you read the below in full BEFORE connecting your device to our support queue
Live Remote Assistance Disclaimer
By accepting a request from Computerservice to give Live Remote Assistance, you accept responsibility for any changes made to the desktop content or system settings.
Computerservice does not assume and is not responsible for any liability for the linking and viewing of any desktop content.
As such, Computerservice recommends you remain at your desktop and observe the entirety of the remote session.
You will retain control for the duration of the remote session and can terminate the remote session at anytime.
Please close any personal or confidential information on your screen, as the technician will be viewing your desktop.
You understand that some problems may not be able to be rectified via the remote session.
It is your responsibility to backup all applications and data prior to the remote session.